While she believed only her kneecap was injured, it turned out that in the accident her face had hit the dashboard (no airbags) and she had a fractured jaw — requiring two subsequent rounds of surgery. The insurance companies refused to pay because she had not disclosed it immediately.

After she had chosen us to work on her behalf, it took us nearly four years to fight, prove her case, and win a substantial settlement for this woman. We believe the case would have resolved far faster and for a higher figure had she called us immediately after the accident, and we had been able to intervene sooner — but the bottom line is, she still received substantial payment, in the long run, to help compensate for her injuries.